All orders are shipped discreetly. No logos or order information are visible on the outer packaging.

To personalise your lingerie, browse our website to see which lingerie design speaks to you.

Once you have chosen, simply type exactly what you want your set to say in the box under ‘Add your thong personalisation’ (Use emojis for any symbols)

Make sure it fits within the charm limit (you’ll find that in the details section above) If you have exceeded the limit, don't worry, we’ll reach out ASAP to help you tweak it

Once your order’s in, we’ll get to work handcrafting your dreamy set just for you.

Yes! Every order arrives in a Pretty Kitty Charms satin care pouch, inside our signature gift envelope tied with a satin bow.

Whether you’re treating yourself or gifting your boo, we make sure every moment feels extra special.

(This is kept discreet by the outer packaging)

See below the gift envelope.

Please allow for 1-5 business days for order customisation.

All of our pieces are made-to-order (with love ♥).

For pre-order pieces this may take up to 14 business days.

There is no set schedule for restocks.

To be the first to know, sign up to our email list for restock notifications.

You can also sign up for restock alerts directly on individual product pages.

Please note, Limited Edition pieces are rarely restocked, so grab them while you can! <3

UK Delivery Times:

Standard delivery takes 3-5 business days.

Express delivery takes 1-3 business days.

International Delivery Times:

International delivery takes 10-16 business days.

Please allow for 1-5 business days for order customisation. All of our pieces are made-to-order (with love ♥).

Yes, we ship worldwide.

International Delivery Times:

International delivery takes 10-16 business days.

Once your order has been shipped, you will receive a tracking code in your shipping confirmation email. Use this code on the delivery partner’s website to track your order’s journey until it arrives.

We typically use Royal Mail as our delivery partner; however, in certain cases, a different courier may be used. If your order has been sent via Royal Mail, you can track it here.

If you need to update your shipping address, please contact us as soon as possible after placing your order.

We can only make changes before your order has been processed and dispatched. Once shipped, we are unable to amend the delivery address.

Because every piece is made-to-order just for you, we’re unable to accept returns.

For sanitary reasons, we also can’t offer returns or exchanges on bottoms.

That said, we always want you to feel 💖 obsessed 💖 with your order, so if something isn’t quite right, please get in touch and we’ll do our best to make it right.

We work fast to get your goodies on their way, so changes can only be made within 24 hours of placing your order.

Please reach out as soon as possible if you need to update anything, and we’ll do our best to make your dreams come true!

Please find information on the maximum number of charms allowed for each item in the product description.

We set these limits because exceeding them can cause the lettering not to fit properly, which may affect the overall look of your personalised piece.

If you are looking for items with a bigger charm limit, our best-selling Kitty Thong allows up to 9 letters per side.

Please refer to our Sizing Guide for further information around sizing. Need extra help? Use our Find My Size calculator to receive a size recommendation.

Feel free to reach out with any sizing related questions!

Please refer to our Sizing Guide below for further information around sizing. Need extra help? Use our Find My Size calculator to receive a size recommendation.

Feel free to reach out with any sizing related questions!

Simply head over to our contact page here and send us a message <3

Feel free to send us a DM on Instagram @prettykittycharms too. (Please note. our DMs are checked less frequently than our emails.)

Absolutely! We love partnering with creatives, influencers, and brands that share our passion for fun, flirty lingerie.

If you’re interested in collaborating, please get in touch with us through the our collaborations page or email us at prettykittycharms@hotmail.com.

We can’t wait to hear from you!

Please hand wash only, with love and care ♥.

Our pieces are made from delicate materials like lace and satin, with rhinestone charms.

Gently rinse the fabric, do not wring, and lay flat to dry.

No, our charms are not removable. They’re securely sewn on and made to last <3.

We’re so sorry to hear that! Please contact our customer care team within 7 days of receiving your order with photos of the fault, and we’ll arrange a replacement for you as quickly as possible.